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David G. Lewis
Lewis Consulting Group, Inc.
1701 E. Empire Street, Suite 360 #146
Bloomington, IL 61704
(309) 827-0540 Office
(309) 827-0560 Fax David@DavidGLewis.com |
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Walk Your Talk
Tired of being Politically Correct
about issues of diversity?
This program won the Outstanding
Presentation Award at the Great Lakes Association of
College and University Housing Officers Conference in
1996. It’s been updated and revitalized! Explore diversity
issues in four key areas: Knowledge, Understanding,
Acceptance, and Behavior. Learn to limit the influence
of stereotypes and transform resistance into acceptance,
cooperation, and respect. Use the Discovering
Diversity Profile to
identify your opinions and feelings about workforce
diversity. Participants will leave this workshop with
the ability to identify potential areas of conflict,
and will gain insights to achieve positive resolution.
It's Not About
You!
What is your communication style?
- How do you communicate?
- How do others communicate?
- How can you communicate more
effectively with teammates and colleagues?
This highly interactive, exciting
workshop will answer all those questions about communication!
Communication styles are neither right nor wrong; just
different. Help team members learn to do the right thing
at the right time, not the same thing at the same time.
Through the use of the Personal
Listening Profile System,
workshop participants will leave enlightened about their
own personal communication style and the communication
styles of the team members they interact with. This workshop
will help participants identify how they listen which
in turn determines how they communicate-Appreciative,
Empathic, Comprehensive, Discerning or Evaluative. Learn
how to help individual’s work from their strengths, value
others, and achieve breakthrough performance.
Customer Service Magic
Calming Upset Customers
How do you provide excellent customer
service? How do you make unhappy customers happy? What
can you do to ensure upset customers will return, will
be satisfied, and will refer others to you? Upset customers
are a part of every organization. If they are responded
to promptly and professionally, they can become some of
your most loyal customers. In this workshop participants
will examine the Ten Commandments of Customer Service.
They will learn why it’s critical to calm upset customers;
how to understand what upset customers want; and most
importantly, how to calm the upset customer.
Choices Make you Bitter or
Better
Critical Campus Issues
This presentation examines the events
that led to the murder of an RA and the suicide of the
student who murdered him at Wiley Hall on the campus of
Purdue University on October 16th, 1996. This presentation
covers the following topics:
- Drug/alcohol usage and it’s ramifications.
- Drug/alcohol related deaths among college students.
- Identifying potential threats in your resident hall.
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